MAISON MONTAGUTEasy returns and refund

Customer satisfaction is the Maison Montagut's priority. If the product you ordered is not suitable, you can return it to us. Please, contact our customer service before send back a product outside from France

Satisfied or refunded

15 days to try
Refund within 2 weeks

Do I have to pay the return postage?

You don't have to pay return shipping cost only if you return the package from France otherwise the return shipping cost is at your charge in this case. Customs taxes are not refunded.


Return time for a product :

You have a right of withdrawal, for 15 calendar days, from the date of delivery.

Return a product from outside France

Please, contact our customer service before send back a product outside from France.
In your account, choose « My orders » then click
on the order number.
Check the item to return and explain the reason.
Click on "Request a return authorization".

Can I make an exchange?

If you have received a defective or damaged product,
you can, under the conditions set out in our
General Conditions of Sale, request the
free replacement by e-mail to: serviceclient[at]montagut[.]com
or by phone: +33

Why do I have to pay the shipping and return costs?

You may not know it, but every time you buy an item of clothing online, the cost of a possible return is already included in the price, even if you don't see it. At Maison Montagut, we try to let you see what you are paying and what you are paying for. We also hope that by doing so, our community will be more aware of their purchases and make more responsible purchases. After all, sustainability is a shared responsibility. Together, we can ensure that all of the clothing produced is actually used and worn. We want you to find at Maison Montagut clothes to suit your taste. But we also want to save you from unnecessary shopping. That's why we help you find clothes in the right size with our new size chart.

Unfortunately, returns are a major problem in the fashion industry. Every year, millions of returned clothes are thrown away or even destroyed: it harms our planet! We want to avoid this, and that is why solving this problem is such an integral part of our mission. We hope our customers try to avoid returns and, where possible, join us on the path to more sustainability. Maison Montagut offers you shipping costs from 300 € for Western Europe.

How long will I be reimbursed?

We will refund the amount paid when ordering
corresponding to the returned item (s) within 2 weeks from
receipt of returned items.

Refund is subject to compliance with

The item (s) subject to this right of withdrawal must
be returned in their new condition, unworn, unwashed, with the labels and original bag.
Items must come from the online store
Items returned from another shop will not be accepted.
They must be returned to the original shop.
Reimbursement is made by bank transfer to the bank account
linked to the credit card used for the purchase, or on the
PAYPAL account if you paid by PAYPAL.
If you refuse your package when FEDEX delivers it to you, we agree to the right to withhold charges (shipping costs, customs fees, management fees).

About flowers, your loyalty points

When you return a product, the flowers you got are canceled. We remind you that you get one flower per 10 euros spent (except on discounted products). A flower is worth 1 euro to spent on your next order.

We are at your disposal for any question at +33 or by